Business Writing & Correspondence: Foundation Programme

Course Introduction

Whether you are new to Business Writing & Correspondence or refining existing skills, this foundation-level course gives you a structured path through the subject as it applies to office operations, documentation and executive support, guided by instructors who have worked in the field.

Training Objectives

• 01Explain the core principles, terminology and standards behind Business Writing & Correspondence in clear, practical language
• 02Select and adapt suitable approaches to Business Writing & Correspondence for the constraints of office operations, documentation and executive support
• 03Diagnose weak spots in current practice and prioritise corrective action
• 04Use practical tools, checklists and templates that support day-to-day Business Writing & Correspondence
• 05Leave with a prioritised list of improvements you can start within 30 days

What You Will Take Away

• A stakeholder and communication map
• Decision frameworks and discussion guides for your team
• A personal development action plan

Who Should Attend

• Executive Secretaries & PAs
• Office Managers
• Administrative Coordinators
• Front Office Staff

Prerequisites: No prior specialist knowledge is required.

Training Methodology

Sessions are paced for newcomers — plain-language explanations, worked examples and small-group practice — with time each day for questions. Case material and examples are drawn from office operations, documentation and executive support.

Day-by-Day Programme (5 Days)

• Day 1
  Getting oriented: the landscape of Business Writing & Correspondence

  Scope, terminology and the standards and regulations that shape Business Writing & Correspondence in office operations, documentation and executive support.

• Day 2
  Core concepts and methods

  The principles, codes and best-practice approaches that leading organisations rely on for Business Writing & Correspondence.

• Day 3
  Applying it on the job

  Hands-on exercises using tools and templates for Business Writing & Correspondence, built around realistic situations in office operations, documentation and executive support.

• Day 4
  Cases, risks and lessons learned

  Case studies, typical pitfalls and the risk and compliance issues that arise with Business Writing & Correspondence.

• Day 5
  Bringing it together

  Consolidation workshop, personal action planning and a closing knowledge check on Business Writing & Correspondence.

Upcoming Sessions