Masterclass & Best Practices in IT Governance & Service Management

Course Introduction

Whether you are new to IT Governance & Service Management or refining existing skills, this masterclass-style course gives you a structured path through the subject as it applies to enterprise networks, systems and security operations, guided by instructors who have worked in the field.

Training Objectives

• 01Describe how IT Governance & Service Management is defined, governed and measured in international practice
• 02Work through typical situations in enterprise networks, systems and security operations using structured IT Governance & Service Management techniques
• 03Recognise common risks, errors and non-conformities linked to IT Governance & Service Management — and how to prevent them
• 04Choose the right indicators and records to monitor IT Governance & Service Management over time
• 05Translate the course learning into a realistic plan agreed with your line manager

What You Will Take Away

• A risk and controls checklist for your environment
• Sample datasets, scripts or configurations to reuse
• A roadmap for adopting the tools in your team

Who Should Attend

• IT Managers & Engineers
• Network & Systems Administrators
• IT Security Officers
• IT Project Managers

Prerequisites: Best suited to experienced practitioners and team leaders.

Training Methodology

The format is conversational and case-driven: participants bring real challenges and test them against regional and international experience. Case material and examples are drawn from enterprise networks, systems and security operations.

Day-by-Day Programme (5 Days)

• Day 1
  Foundations and context

  Key terms, roles and the regulatory background behind IT Governance & Service Management, with examples from enterprise networks, systems and security operations.

• Day 2
  Methods and standards in depth

  A detailed look at frameworks, codes and decision methods used in IT Governance & Service Management.

• Day 3
  Practical workshop day

  Group exercises and simulations that put IT Governance & Service Management techniques to work.

• Day 4
  Case-study day

  Real-world cases, failure analysis and improvement options related to IT Governance & Service Management.

• Day 5
  Action plan and assessment

  Review, individual action plans and a short assessment to confirm readiness to apply IT Governance & Service Management.

Upcoming Sessions