Foundation Programme in Records & Document Management

Course Introduction

Over five focused days, this foundation-level course takes Records & Document Management out of the textbook and into the reality of office operations, documentation and executive support. Participants work through regional case material, structured exercises and peer discussion, leaving with methods they can apply on their next working day.

Training Objectives

• 01Explain the core principles, terminology and standards behind Records & Document Management in clear, practical language
• 02Select and adapt suitable approaches to Records & Document Management for the constraints of office operations, documentation and executive support
• 03Diagnose weak spots in current practice and prioritise corrective action
• 04Use practical tools, checklists and templates that support day-to-day Records & Document Management
• 05Leave with a prioritised list of improvements you can start within 30 days

What You Will Take Away

• A 30-60-90 day implementation plan for your own workplace
• Templates for planning, tracking and reporting
• A stakeholder and communication map

Who Should Attend

• Executive Secretaries & PAs
• Office Managers
• Administrative Coordinators
• Front Office Staff

Prerequisites: No prior specialist knowledge is required.

Training Methodology

The programme builds understanding step by step: short concept sessions, guided demonstrations and simple exercises, followed by a daily recap so nothing is left behind. Case material and examples are drawn from office operations, documentation and executive support.

Day-by-Day Programme (5 Days)

• Day 1
  Getting oriented: the landscape of Records & Document Management

  Scope, terminology and the standards and regulations that shape Records & Document Management in office operations, documentation and executive support.

• Day 2
  Core concepts and methods

  The principles, codes and best-practice approaches that leading organisations rely on for Records & Document Management.

• Day 3
  Applying it on the job

  Hands-on exercises using tools and templates for Records & Document Management, built around realistic situations in office operations, documentation and executive support.

• Day 4
  Cases, risks and lessons learned

  Case studies, typical pitfalls and the risk and compliance issues that arise with Records & Document Management.

• Day 5
  Bringing it together

  Consolidation workshop, personal action planning and a closing knowledge check on Records & Document Management.

Upcoming Sessions