Citizen Experience & Government Services: Advanced Strategies

Course Introduction

Delivered over five days, this advanced-level programme on Citizen Experience & Government Services combines concise technical input with hands-on application. It is built around public-sector planning, services and performance, so examples, exercises and discussion stay relevant to participants' daily work.

Training Objectives

• 01Build a shared vocabulary and framework for Citizen Experience & Government Services that your whole team can use
• 02Apply proven methods for Citizen Experience & Government Services to realistic scenarios drawn from public-sector planning, services and performance
• 03Anticipate the failure points and compliance issues that most often affect Citizen Experience & Government Services
• 04Communicate Citizen Experience & Government Services decisions clearly to colleagues, clients and management
• 05Prepare a personal action plan to apply Citizen Experience & Government Services in your own organisation

What You Will Take Away

• A stakeholder and communication map
• Decision frameworks and discussion guides for your team
• A personal development action plan

Who Should Attend

• Government Officials & Managers
• Public Policy Analysts
• Public Sector Strategy Teams
• Government Service Delivery Staff

Prerequisites: Recommended: at least two years of relevant work experience.

Training Methodology

Expect challenging scenarios, peer debate and instructor-led critique of real-world approaches, with limited slide time. Case material and examples are drawn from public-sector planning, services and performance.

Day-by-Day Programme (5 Days)

• Day 1
  Where Citizen Experience & Government Services fits

  How Citizen Experience & Government Services connects to wider operations in public-sector planning, services and performance, plus the essential vocabulary.

• Day 2
  Working with the standards

  Interpreting and applying the codes and good-practice guidance that govern Citizen Experience & Government Services.

• Day 3
  Tools and techniques lab

  Guided practice with the tools, checklists and templates used for Citizen Experience & Government Services.

• Day 4
  Risk, compliance and case review

  Analysis of incidents and cases to see where Citizen Experience & Government Services succeeds or breaks down.

• Day 5
  Consolidate and plan

  Capstone discussion, action planning and a closing assessment.

Upcoming Sessions