Citizen Experience & Government Services: Practical Workshop

Course Introduction

Delivered over five days, this workshop-based programme on Citizen Experience & Government Services combines concise technical input with hands-on application. It is built around public-sector planning, services and performance, so examples, exercises and discussion stay relevant to participants' daily work.

Training Objectives

• 01Explain the core principles, terminology and standards behind Citizen Experience & Government Services in clear, practical language
• 02Select and adapt suitable approaches to Citizen Experience & Government Services for the constraints of public-sector planning, services and performance
• 03Diagnose weak spots in current practice and prioritise corrective action
• 04Use practical tools, checklists and templates that support day-to-day Citizen Experience & Government Services
• 05Leave with a prioritised list of improvements you can start within 30 days

What You Will Take Away

• A stakeholder and communication map
• Decision frameworks and discussion guides for your team
• A personal development action plan

Who Should Attend

• Government Officials & Managers
• Public Policy Analysts
• Public Sector Strategy Teams
• Government Service Delivery Staff

Prerequisites: Open to all levels; participants are encouraged to bring a real work challenge.

Training Methodology

This is a hands-on workshop: short briefings followed by extended exercises, simulations and group activities, with most time spent applying rather than listening. Case material and examples are drawn from public-sector planning, services and performance.

Day-by-Day Programme (5 Days)

• Day 1
  Getting oriented: the landscape of Citizen Experience & Government Services

  Scope, terminology and the standards and regulations that shape Citizen Experience & Government Services in public-sector planning, services and performance.

• Day 2
  Core concepts and methods

  The principles, codes and best-practice approaches that leading organisations rely on for Citizen Experience & Government Services.

• Day 3
  Applying it on the job

  Hands-on exercises using tools and templates for Citizen Experience & Government Services, built around realistic situations in public-sector planning, services and performance.

• Day 4
  Cases, risks and lessons learned

  Case studies, typical pitfalls and the risk and compliance issues that arise with Citizen Experience & Government Services.

• Day 5
  Bringing it together

  Consolidation workshop, personal action planning and a closing knowledge check on Citizen Experience & Government Services.

Upcoming Sessions