Conflict Resolution & Negotiation: Masterclass & Best Practices

Course Introduction

This course focuses on one question: how do teams in teams, departments and cross-functional initiatives apply Conflict Resolution & Negotiation consistently and safely under real constraints? Five days of discussion, exercises and case work provide practical answers you can adapt to your own organisation.

Training Objectives

• 01Build a shared vocabulary and framework for Conflict Resolution & Negotiation that your whole team can use
• 02Apply proven methods for Conflict Resolution & Negotiation to realistic scenarios drawn from teams, departments and cross-functional initiatives
• 03Anticipate the failure points and compliance issues that most often affect Conflict Resolution & Negotiation
• 04Communicate Conflict Resolution & Negotiation decisions clearly to colleagues, clients and management
• 05Prepare a personal action plan to apply Conflict Resolution & Negotiation in your own organisation

What You Will Take Away

• A stakeholder and communication map
• Decision frameworks and discussion guides for your team
• A personal development action plan

Who Should Attend

• Middle & Senior Managers
• Team Leaders & Supervisors
• High-Potential Employees
• Department Heads

Prerequisites: Best suited to experienced practitioners and team leaders.

Training Methodology

The format is conversational and case-driven: participants bring real challenges and test them against regional and international experience. Case material and examples are drawn from teams, departments and cross-functional initiatives.

Day-by-Day Programme (5 Days)

• Day 1
  Where Conflict Resolution & Negotiation fits

  How Conflict Resolution & Negotiation connects to wider operations in teams, departments and cross-functional initiatives, plus the essential vocabulary.

• Day 2
  Working with the standards

  Interpreting and applying the codes and good-practice guidance that govern Conflict Resolution & Negotiation.

• Day 3
  Tools and techniques lab

  Guided practice with the tools, checklists and templates used for Conflict Resolution & Negotiation.

• Day 4
  Risk, compliance and case review

  Analysis of incidents and cases to see where Conflict Resolution & Negotiation succeeds or breaks down.

• Day 5
  Consolidate and plan

  Capstone discussion, action planning and a closing assessment.

Upcoming Sessions