Professional Certificate in Conflict Resolution & Negotiation

Course Introduction

This course focuses on one question: how do teams in teams, departments and cross-functional initiatives apply Conflict Resolution & Negotiation consistently and safely under real constraints? Five days of discussion, exercises and case work provide practical answers you can adapt to your own organisation.

Training Objectives

• 01Build a shared vocabulary and framework for Conflict Resolution & Negotiation that your whole team can use
• 02Apply proven methods for Conflict Resolution & Negotiation to realistic scenarios drawn from teams, departments and cross-functional initiatives
• 03Anticipate the failure points and compliance issues that most often affect Conflict Resolution & Negotiation
• 04Communicate Conflict Resolution & Negotiation decisions clearly to colleagues, clients and management
• 05Prepare a personal action plan to apply Conflict Resolution & Negotiation in your own organisation

What You Will Take Away

• A personal development action plan
• A 30-60-90 day implementation plan for your own workplace
• Templates for planning, tracking and reporting

Who Should Attend

• Middle & Senior Managers
• Team Leaders & Supervisors
• High-Potential Employees
• Department Heads

Prerequisites: Suitable for practising professionals; basic familiarity with the subject is helpful.

Training Methodology

A balanced mix of instruction, worked examples and instructor-led review sessions builds competence that carries straight into the workplace. Case material and examples are drawn from teams, departments and cross-functional initiatives.

Day-by-Day Programme (5 Days)

• Day 1
  Getting oriented: the landscape of Conflict Resolution & Negotiation

  Scope, terminology and the standards and regulations that shape Conflict Resolution & Negotiation in teams, departments and cross-functional initiatives.

• Day 2
  Core concepts and methods

  The principles, codes and best-practice approaches that leading organisations rely on for Conflict Resolution & Negotiation.

• Day 3
  Applying it on the job

  Hands-on exercises using tools and templates for Conflict Resolution & Negotiation, built around realistic situations in teams, departments and cross-functional initiatives.

• Day 4
  Cases, risks and lessons learned

  Case studies, typical pitfalls and the risk and compliance issues that arise with Conflict Resolution & Negotiation.

• Day 5
  Bringing it together

  Consolidation workshop, personal action planning and a closing knowledge check on Conflict Resolution & Negotiation.

Upcoming Sessions