Advanced Strategies for Conflict Resolution & Negotiation

Course Introduction

Conflict Resolution & Negotiation sits at the heart of teams, departments and cross-functional initiatives, yet it is rarely taught in a way that translates straight into daily practice. This advanced-level programme closes that gap with practitioner-led sessions, realistic scenarios and take-home tools.

Training Objectives

• 01Explain the core principles, terminology and standards behind Conflict Resolution & Negotiation in clear, practical language
• 02Select and adapt suitable approaches to Conflict Resolution & Negotiation for the constraints of teams, departments and cross-functional initiatives
• 03Diagnose weak spots in current practice and prioritise corrective action
• 04Use practical tools, checklists and templates that support day-to-day Conflict Resolution & Negotiation
• 05Leave with a prioritised list of improvements you can start within 30 days

What You Will Take Away

• Decision frameworks and discussion guides for your team
• A personal development action plan
• A 30-60-90 day implementation plan for your own workplace

Who Should Attend

• Middle & Senior Managers
• Team Leaders & Supervisors
• High-Potential Employees
• Department Heads

Prerequisites: Recommended: at least two years of relevant work experience.

Training Methodology

Building on participants' existing experience, the programme relies on case analysis, comparison of approaches and structured problem-solving rather than lecture. Case material and examples are drawn from teams, departments and cross-functional initiatives.

Day-by-Day Programme (5 Days)

• Day 1
  Getting oriented: the landscape of Conflict Resolution & Negotiation

  Scope, terminology and the standards and regulations that shape Conflict Resolution & Negotiation in teams, departments and cross-functional initiatives.

• Day 2
  Core concepts and methods

  The principles, codes and best-practice approaches that leading organisations rely on for Conflict Resolution & Negotiation.

• Day 3
  Applying it on the job

  Hands-on exercises using tools and templates for Conflict Resolution & Negotiation, built around realistic situations in teams, departments and cross-functional initiatives.

• Day 4
  Cases, risks and lessons learned

  Case studies, typical pitfalls and the risk and compliance issues that arise with Conflict Resolution & Negotiation.

• Day 5
  Bringing it together

  Consolidation workshop, personal action planning and a closing knowledge check on Conflict Resolution & Negotiation.

Upcoming Sessions