Conflict Resolution & Negotiation: Foundation Programme

Course Introduction

Delivered over five days, this foundation-level programme on Conflict Resolution & Negotiation combines concise technical input with hands-on application. It is built around teams, departments and cross-functional initiatives, so examples, exercises and discussion stay relevant to participants' daily work.

Training Objectives

• 01Build a shared vocabulary and framework for Conflict Resolution & Negotiation that your whole team can use
• 02Apply proven methods for Conflict Resolution & Negotiation to realistic scenarios drawn from teams, departments and cross-functional initiatives
• 03Anticipate the failure points and compliance issues that most often affect Conflict Resolution & Negotiation
• 04Communicate Conflict Resolution & Negotiation decisions clearly to colleagues, clients and management
• 05Prepare a personal action plan to apply Conflict Resolution & Negotiation in your own organisation

What You Will Take Away

• A 30-60-90 day implementation plan for your own workplace
• Templates for planning, tracking and reporting
• A stakeholder and communication map

Who Should Attend

• Middle & Senior Managers
• Team Leaders & Supervisors
• High-Potential Employees
• Department Heads

Prerequisites: No prior specialist knowledge is required.

Training Methodology

Sessions are paced for newcomers — plain-language explanations, worked examples and small-group practice — with time each day for questions. Case material and examples are drawn from teams, departments and cross-functional initiatives.

Day-by-Day Programme (5 Days)

• Day 1
  Getting oriented: the landscape of Conflict Resolution & Negotiation

  Scope, terminology and the standards and regulations that shape Conflict Resolution & Negotiation in teams, departments and cross-functional initiatives.

• Day 2
  Core concepts and methods

  The principles, codes and best-practice approaches that leading organisations rely on for Conflict Resolution & Negotiation.

• Day 3
  Applying it on the job

  Hands-on exercises using tools and templates for Conflict Resolution & Negotiation, built around realistic situations in teams, departments and cross-functional initiatives.

• Day 4
  Cases, risks and lessons learned

  Case studies, typical pitfalls and the risk and compliance issues that arise with Conflict Resolution & Negotiation.

• Day 5
  Bringing it together

  Consolidation workshop, personal action planning and a closing knowledge check on Conflict Resolution & Negotiation.

Upcoming Sessions