Claims & Dispute Resolution: Foundation Programme

Course Introduction

Over five focused days, this foundation-level course takes Claims & Dispute Resolution out of the textbook and into the reality of contracts, claims and regulatory obligations. Participants work through regional case material, structured exercises and peer discussion, leaving with methods they can apply on their next working day.

Training Objectives

• 01Explain the core principles, terminology and standards behind Claims & Dispute Resolution in clear, practical language
• 02Select and adapt suitable approaches to Claims & Dispute Resolution for the constraints of contracts, claims and regulatory obligations
• 03Diagnose weak spots in current practice and prioritise corrective action
• 04Use practical tools, checklists and templates that support day-to-day Claims & Dispute Resolution
• 05Leave with a prioritised list of improvements you can start within 30 days

What You Will Take Away

• A ready-to-use template pack for daily work
• A checklist of common pitfalls and how to avoid them
• Benchmarks and KPIs to track your own results

Who Should Attend

• Contracts & Legal Officers
• Project & Commercial Managers
• Procurement Professionals
• Compliance Officers

Prerequisites: No prior specialist knowledge is required.

Training Methodology

Sessions are paced for newcomers — plain-language explanations, worked examples and small-group practice — with time each day for questions. Case material and examples are drawn from contracts, claims and regulatory obligations.

Day-by-Day Programme (5 Days)

• Day 1
  Foundations and context

  Key terms, roles and the regulatory background behind Claims & Dispute Resolution, with examples from contracts, claims and regulatory obligations.

• Day 2
  Methods and standards in depth

  A detailed look at frameworks, codes and decision methods used in Claims & Dispute Resolution.

• Day 3
  Practical workshop day

  Group exercises and simulations that put Claims & Dispute Resolution techniques to work.

• Day 4
  Case-study day

  Real-world cases, failure analysis and improvement options related to Claims & Dispute Resolution.

• Day 5
  Action plan and assessment

  Review, individual action plans and a short assessment to confirm readiness to apply Claims & Dispute Resolution.

Upcoming Sessions