Professional Certificate in Claims & Dispute Resolution

Course Introduction

Claims & Dispute Resolution sits at the heart of contracts, claims and regulatory obligations, yet it is rarely taught in a way that translates straight into daily practice. This professional-certificate programme closes that gap with practitioner-led sessions, realistic scenarios and take-home tools.

Training Objectives

• 01Build a shared vocabulary and framework for Claims & Dispute Resolution that your whole team can use
• 02Apply proven methods for Claims & Dispute Resolution to realistic scenarios drawn from contracts, claims and regulatory obligations
• 03Anticipate the failure points and compliance issues that most often affect Claims & Dispute Resolution
• 04Communicate Claims & Dispute Resolution decisions clearly to colleagues, clients and management
• 05Prepare a personal action plan to apply Claims & Dispute Resolution in your own organisation

What You Will Take Away

• A ready-to-use template pack for daily work
• A checklist of common pitfalls and how to avoid them
• Benchmarks and KPIs to track your own results

Who Should Attend

• Contracts & Legal Officers
• Project & Commercial Managers
• Procurement Professionals
• Compliance Officers

Prerequisites: Suitable for practising professionals; basic familiarity with the subject is helpful.

Training Methodology

Each day pairs structured teaching with practical application and a short knowledge check, giving a clear record of progress. Case material and examples are drawn from contracts, claims and regulatory obligations.

Day-by-Day Programme (5 Days)

• Day 1
  Where Claims & Dispute Resolution fits

  How Claims & Dispute Resolution connects to wider operations in contracts, claims and regulatory obligations, plus the essential vocabulary.

• Day 2
  Working with the standards

  Interpreting and applying the codes and good-practice guidance that govern Claims & Dispute Resolution.

• Day 3
  Tools and techniques lab

  Guided practice with the tools, checklists and templates used for Claims & Dispute Resolution.

• Day 4
  Risk, compliance and case review

  Analysis of incidents and cases to see where Claims & Dispute Resolution succeeds or breaks down.

• Day 5
  Consolidate and plan

  Capstone discussion, action planning and a closing assessment.

Upcoming Sessions