Claims & Dispute Resolution: Masterclass & Best Practices

Course Introduction

Whether you are new to Claims & Dispute Resolution or refining existing skills, this masterclass-style course gives you a structured path through the subject as it applies to contracts, claims and regulatory obligations, guided by instructors who have worked in the field.

Training Objectives

• 01Build a shared vocabulary and framework for Claims & Dispute Resolution that your whole team can use
• 02Apply proven methods for Claims & Dispute Resolution to realistic scenarios drawn from contracts, claims and regulatory obligations
• 03Anticipate the failure points and compliance issues that most often affect Claims & Dispute Resolution
• 04Communicate Claims & Dispute Resolution decisions clearly to colleagues, clients and management
• 05Prepare a personal action plan to apply Claims & Dispute Resolution in your own organisation

What You Will Take Away

• A ready-to-use template pack for daily work
• A checklist of common pitfalls and how to avoid them
• Benchmarks and KPIs to track your own results

Who Should Attend

• Contracts & Legal Officers
• Project & Commercial Managers
• Procurement Professionals
• Compliance Officers

Prerequisites: Best suited to experienced practitioners and team leaders.

Training Methodology

Run as a senior-practitioner masterclass, the programme centres on expert-led discussion, peer exchange and deep analysis of complex situations. Case material and examples are drawn from contracts, claims and regulatory obligations.

Day-by-Day Programme (5 Days)

• Day 1
  Getting oriented: the landscape of Claims & Dispute Resolution

  Scope, terminology and the standards and regulations that shape Claims & Dispute Resolution in contracts, claims and regulatory obligations.

• Day 2
  Core concepts and methods

  The principles, codes and best-practice approaches that leading organisations rely on for Claims & Dispute Resolution.

• Day 3
  Applying it on the job

  Hands-on exercises using tools and templates for Claims & Dispute Resolution, built around realistic situations in contracts, claims and regulatory obligations.

• Day 4
  Cases, risks and lessons learned

  Case studies, typical pitfalls and the risk and compliance issues that arise with Claims & Dispute Resolution.

• Day 5
  Bringing it together

  Consolidation workshop, personal action planning and a closing knowledge check on Claims & Dispute Resolution.

Upcoming Sessions