Practical Workshop for Claims & Dispute Resolution

Course Introduction

Claims & Dispute Resolution sits at the heart of contracts, claims and regulatory obligations, yet it is rarely taught in a way that translates straight into daily practice. This workshop-based programme closes that gap with practitioner-led sessions, realistic scenarios and take-home tools.

Training Objectives

• 01Describe how Claims & Dispute Resolution is defined, governed and measured in international practice
• 02Work through typical situations in contracts, claims and regulatory obligations using structured Claims & Dispute Resolution techniques
• 03Recognise common risks, errors and non-conformities linked to Claims & Dispute Resolution — and how to prevent them
• 04Choose the right indicators and records to monitor Claims & Dispute Resolution over time
• 05Translate the course learning into a realistic plan agreed with your line manager

What You Will Take Away

• A ready-to-use template pack for daily work
• A checklist of common pitfalls and how to avoid them
• Benchmarks and KPIs to track your own results

Who Should Attend

• Contracts & Legal Officers
• Project & Commercial Managers
• Procurement Professionals
• Compliance Officers

Prerequisites: Open to all levels; participants are encouraged to bring a real work challenge.

Training Methodology

This is a hands-on workshop: short briefings followed by extended exercises, simulations and group activities, with most time spent applying rather than listening. Case material and examples are drawn from contracts, claims and regulatory obligations.

Day-by-Day Programme (5 Days)

• Day 1
  Getting oriented: the landscape of Claims & Dispute Resolution

  Scope, terminology and the standards and regulations that shape Claims & Dispute Resolution in contracts, claims and regulatory obligations.

• Day 2
  Core concepts and methods

  The principles, codes and best-practice approaches that leading organisations rely on for Claims & Dispute Resolution.

• Day 3
  Applying it on the job

  Hands-on exercises using tools and templates for Claims & Dispute Resolution, built around realistic situations in contracts, claims and regulatory obligations.

• Day 4
  Cases, risks and lessons learned

  Case studies, typical pitfalls and the risk and compliance issues that arise with Claims & Dispute Resolution.

• Day 5
  Bringing it together

  Consolidation workshop, personal action planning and a closing knowledge check on Claims & Dispute Resolution.

Upcoming Sessions